We collect personal information from you through your communications with Courtyard Cottages. This includes when you contact us online, either through Trip Advisor, our booking platform Super Control, contact form on the website and any e-mails that you send us. We will also collect information pertinent to your booking, when you call to make an enquiry. (Name, address, telephone number, number of guests, children, pets, dates of stay, preferred accommodation and additional requirements such as high chair, cot)
Our website uses the Google Analytics cookie to track your use of the website in order that we may improve the overall user experience. No personal information is automatically collected or stored by our website.
We use the personal information that you provide us with to answer your enquiries and to secure your bookings.
We may need to contact you by telephone or e-mail, with your permission, if we have a query regarding a booking or information you need before your arrive.
We will not share any information we store about you with any third party.
We will release personal information where we are required to by law or by the regulations and other rules (including auditing requirements) to which we are subject.
You have the right to ask for a copy of the information held by us in our records. You also have the right to ask us to correct any inaccuracies in your information.
If you have any concerns about the information we hold about you, please get in touch by clicking here.
We ask for a non refundable £100 deposit per cottage per booking. This is payable upon reservation, with the balance due 4 weeks before you arrive.
The outstanding balance is payable four weeks before your stay commences. We offer the following three payment options which will also be advised to you in your booking confirmation.
All our cottages are ready for guests from 4pm and departure is any time before 10am.
We’d greatly appreciate it if you could let us know if anything is broken – really so we can ensure it is either replaced or repaired for the rest of your stay and for future guests.
Each cottage is cleaned and beds made up for your arrival. We ask that when you leave, you leave it looking neat and tidy. Please place used linen and towels in the bath and empty all bins.
All bed linen and towels are provided for your stay, (during the covid outbreak we are asking all guests to bring their own pillows and duvets).
Please let us know in advance if you are bringing any four legged friends. Whilst well behaved dogs are very welcome, we ask they be kept on a lead at all times when in and around the courtyard. This is to protect our livestock, some of whom can be found wandering freely around the site. Dogs are not permitted on beds or sofas.
We supply a complementary bag of logs for each cottage. Additional logs can be purchased at the farmhouse.
The initial £100 deposit which you pay on reservation is non-refundable. Should you have to cancel your holiday after you have paid for your break in full, if we are able to re-let those dates we will refund the balance. If we can't re-let your dates, unfortunately you lose your balance.
If we (courtyard cottages) have to cancel your holiday, in the first instance, you will be offered all monies already paid, to be carried forward to a future stay. Should this be unsuitable, you will be offered a full refund.
In the event of a government shutdown (eg Covid), all monies paid will be transferred to a future stay.
Cancellation insurance is not compulsory, however, we strongly recommend insurance.
Within a short distance of the cottages you'll find world famous literary, food and music festivals, stunning hillwalking and mountain biking in the Galloway Hills and Galloway Forest Park and some of the best scenery and wildlife in Scotland.
Discover picturesque forest trails, world class mountain biking, visitor centres, stunning wildlife and a long and colourful history spread over 299sq miles. Galloway Forest Park attracts around 800,000 visitors per year and is a highlight of any visit to the Wigtownshire region of Dumfries & Galloway.
Customer service is available Monday to Friday 9am-5pm.