We collect personal information from you through your communications with Courtyard Cottages. This includes when you contact us online, either through Trip Advisor, our booking platform Super Control, contact form on the website and any e-mails that you send us. We will also collect information pertinent to your booking, when you call to make an enquiry. (Name, address, telephone number, number of guests, children, pets, dates of stay, preferred accommodation and additional requirements such as high chair, cot)
Our website uses the Google Analytics cookie to track your use of the website in order that we may improve the overall user experience. No personal information is automatically collected or stored by our website.
We use the personal information that you provide us with to answer your enquiries and to secure your bookings.
We may need to contact you by telephone or e-mail, with your permission, if we have a query regarding a booking or information you need before your arrive.
We will not share any information we store about you with any third party.
We will release personal information where we are required to by law or by the regulations and other rules (including auditing requirements) to which we are subject.
You have the right to ask for a copy of the information held by us in our records. You also have the right to ask us to correct any inaccuracies in your information.
If you have any concerns about the information we hold about you, please get in touch by clicking here.
We ask for a non refundable £100 deposit per cottage per booking . This is payable upon reservation, with the balance due 4 weeks before you arrive.
The outstanding balance is payable four weeks before your stay commences. We offer the following three payment options which will also be advised to you in your booking confirmation.
All our cottages are ready for guests from 4pm and departure is any time before 10am.
We’d greatly appreciate it if you could let us know if anything is broken – really so we can ensure it is either replaced or repaired for the rest of your stay and for future guests.
Each cottage is cleaned and beds made up for your arrival. We ask that when you leave, you leave it looking neat and tidy. Please place used linen and towels in the large tote bags provided in the laundry room.
All bed linen and towels will be supplied, including pillows and duvets.
(you may wish to bring extra towels if planning to use the pool)
Please let us know in advance if you are bringing any four legged friends. Whilst well behaved dogs are very welcome, we ask they be kept on a lead at all times when in and around the courtyard. This is to protect our livestock, some of whom can be found wandering freely around the site. Dogs are not permitted on beds or sofas. Please note, we also request, due to noise and damage, that dogs are not left unattended in the cottage. Any damage your dog causes will be chargeable.
We supply a complementary bag of logs for each cottage. Additional logs can be purchased at the farmhouse.
PLEASE NOTE: FROM 2022, THE POOL WILL CLOSE AT THE END OF SEPTEMBER
The swimming pool is open from the beginning of April to end of September (closed Fridays). Please note, the owners reserve the right to book the pool for their own use. It is not available at other times of the year. We reserve the right to withdraw usage for safety reasons. The pool and Games Barn are bookable in timed, individual family slots, using a blackboard in the courtyard.
The applicant agrees that all members of his party will abide by the conditions of pool usage that the owners have in place at the time of their stay to meet health and safety requirements and understands that non-observance of these rules will lead to withdrawal of this facility for the whole party for the duration of their stay without compensation. The use of any amenities provided by the owners is entirely at the users risk and no responsibility can be accepted for any injuries to persons or loss or damage to any belongings of persons who use them. The Owners will not be liable for any accident, damage, loss, injury however caused.
Parents or guardians (ie those listed as over 18 on the booking form) are responsible at all times for their children and are therefore expected to supervise them at all times, whether in their accommodation, using the pool, games room or outside play facilities. Where children under 18 are invited to take part in any animal feeding or handling, this activity is provided only on the basis that they are accompanied by a responsible adult, as for legal and insurance purposes the owners cannot provide supervision.
If you feel unwell and experience COVID 19 symptoms you must:
Notify your accommodation provider
Stay indoors and self-isolate (anyone else sharing your accommodation must also self-isolate)
Arrange a test
If you feel well enough to travel and do not need to use public transport, you should return home as quickly as possible.
If you feel so unwell that you cannot travel or cannot avoid using public transport, you should continue to isolate and call 111 for further advice. In the event of a medical emergency, call 999.
If you are unable to travel home and your stay is extended, you will be expected to pay all extra costs to your accommodation provider. This includes any future bookings which will need to be cancelled for that property and any other accommodation/shared facilities which will need to close should you test positive.
The initial £100 deposit which you pay on reservation is non-refundable. Should you have to cancel your holiday within 28 days of arrival (whether you have paid your final balance or not) you would lose your balance.
If however, we are able to re-let your dates, we will refund your balance (or part of, depending on what we re-let the dates for). If we are unable to re-let, you remain responsible for the full rental cost, and no re-fund will be given.
If we (Courtyard Cottages) have to cancel your holiday, in the first instance, you will be offered all monies already paid, to be carried forward to a future stay. Should this be unsuitable, you will be offered a full refund.
Cancellation insurance is not compulsory, however, we strongly recommend insurance.
Within a short distance of the cottages you'll find world famous literary, food and music festivals, stunning hillwalking and mountain biking in the Galloway Hills and Galloway Forest Park and some of the best scenery and wildlife in Scotland.
Customer service is available Monday to Friday 9am-5pm.