Privacy Policy/Terms and Conditions


This Privacy Policy describes how we store and use your personal information. We are committed to ensuring the privacy of our guests and users of our website.

The information we collect

We collect personal information from you through your communications with Courtyard Cottages. This includes when you contact us online, either through Trip Advisor, our booking platform Super Control, contact form on the website and any e-mails that you send us. We will also collect information pertinent to your booking, when you call to make an enquiry. (Name, address, telephone number, number of guests, children, pets, dates of stay, preferred accommodation and additional requirements such as high chair, cot)

Our website uses the Google Analytics cookie to track your use of the website in order that we may improve the overall user experience. No personal information is automatically collected or stored by our website.

What we do with your information

We use the personal information that you provide us with to answer your enquiries and to secure your bookings.

We may need to contact you by telephone or e-mail, with your permission, if we have a query regarding a booking or information you need before your arrive.

Who we share information with

We will not share any information we store about you with any third party.

Compliance with law

We will release personal information where we are required to by law or by the regulations and other rules (including auditing requirements) to which we are subject.

Your rights

You have the right to ask for a copy of the information held by us in our records. You also have the right to ask us to correct any inaccuracies in your information.

If you have any concerns about the information we hold about you, please get in touch by clicking here.

Booking Deposit

We ask for a non refundable £100 deposit per cottage per booking.  This is payable upon reservation, with the balance due 4 weeks before you arrive.

Payment of Balance

The outstanding balance is payable four weeks before your stay commences. We offer the following three payment options which will also be advised to you in your booking confirmation.

  1. Payment by direct bank transfer (preferred) – bank account details will be included in the booking confirmation.
  2. Payment by cheque (made payable to Courtyard Cottages).
  3. Payment by credit/debit card through the Supercontrol/HolidayRentPayment booking system (link in booking confirmation).

Arrival & Departure

All our cottages are ready for guests from 4pm and departure is any time before 10am.

Breakages

We’d greatly appreciate it if you could let us know if anything is broken – really so we can ensure it is either replaced or repaired for the rest of your stay and for future guests.

Cleaning

Each cottage is cleaned and beds made up for your arrival. We ask that when you leave, you leave it looking neat and tidy.  Please place used linen and towels in the bath and empty all bins.

Linen and Towels

All bed linen and towels are provided for your stay, (during the covid outbreak we are asking all guests to bring their own pillows and duvets).

Dogs

Please let us know in advance if you are bringing any four legged friends.  Whilst well behaved dogs are very welcome, we ask they be kept on a lead at all times when in and around the courtyard.  This is to protect our livestock, some of whom can be found wandering freely around the site.  Dogs are not permitted on beds or sofas.  

Fuel and Logs

We supply a complementary bag of logs for each cottage.  Additional logs can be purchased at the farmhouse. 

Cancellations

The initial £100 deposit which you pay on reservation is non-refundable. Should you have to cancel your holiday after you have paid for your break in full, if we are able to re-let those dates we will refund the balance. If we can't re-let your dates, unfortunately you lose your balance. 

If we (courtyard cottages) have to cancel your holiday, in the first instance, you will be offered all monies already paid, to be carried forward to a future stay. Should this be unsuitable, you will be offered a full refund.

In the event of a government shutdown (eg Covid), all monies paid will be transferred to a future stay.

Cancellation insurance is not compulsory, however, we strongly recommend insurance. 

 

 

Visitor Attractions


Within a short distance of the cottages you'll find world famous literary, food and music festivals, stunning hillwalking and mountain biking in the Galloway Hills and Galloway Forest Park and some of the best scenery and wildlife in Scotland.

The Cocoabean Company

A day full of fun for all the family with children's and adults chocolate making workshops, indoor and outdoor play areas and cafe; The Cocoabean Company, known locally as 'The Chocolate Factory', is the perfect day out whatever the weather.

Chocolate Factory

Newton Stewart & Minnigaff Traditional Music & Dance Festival

3-day celebration of traditional music & dance featuring concerts, workshops, sessions, solo piping competition, Highland dancing competition, family fun day and much more!

Traditional Music

Mountain Biking

The cottages are a short drive away from two of the world class 7 Stanes mountain bike trails at Kirroughree (15mins) and Glentrool (20mins).

MTB Trails

Have a question?

Customer service is available Monday to Friday 9am-5pm.

01988 402266

07743 085947